Paul Mischler ([info]misch) wrote,
@ 2009-09-10 23:56:00
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Damn Verizon Wireless.

Recently I got a new phone ("new every 2" upgrade.)

I asked for them to transfer my contacts.  The guy said he'd do it.  He did it.  Then he said "I also downloaded Verizon Navigator for you"

He told me it was some amount of money per month, and I can cancel at any time.

I never asked him to download it.

I was charged $9.99 for the data download.

I have a GPS.  I don't need another one.

EDIT: Double screw up. The $9.99 data charge for the VZ Navigator was actually refunded. I missed that. The other data charge came from the Verizon Wireless store rep downloading music to my phone. How nice.

That charge has also been refunded, and my bill is back to the amount I expect it to be for my plan.

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[info]snonsumr
2009-09-11 04:16 am UTC (link)
Seriously, call 611 & tell them that the store rep did this. It's a little known fact that call center CSRs hate Store Reps. Use this to your advantage. :-) Be honest. Tell them that you did not ask for VZ Navigator and the rep d/led it w/o your consent... *and* did not disclose all fees related to the app. (VZW is real big on the whole disclosure thing, a couple class action suits do that.) Play dumb and ask how to remove it from your phone... then ask for a credit to your account.

Works 99% of the time.

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[info]misch
2009-09-11 04:35 pm UTC (link)
Done and done. He apparently downloaded something through the music store as well, that was the data charge. Bill amount is back to normal.

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