1. Automated phone systems that try to transfer me to a human operator then give me a busy signal and hang up on me should not be allowed on your phone pbx.
2. Make it wasy for me to pay for my classes. Don't send me an email from the Syracuse University Bursar's Office then tell me that you can't do anything because I'm a University College student and make me call the University College Bursars office. At least offer to transfer me over there. Also, give me the name and number of the person I need to call there because phone systems are notorius for dropping my calls.
3. There is no #3.