annoyedThanks for making your "ecobill" systemp pretty useless to me. Up until my move this past September, I was happily using your ecobill to receive electronic notification of my Comcast bill. I was very pleased with the system, I could download my bill on demande, and print it out on my own if I wanted a hard copy.
Then I moved.
I had a new account set up at my new address.
Then I discovered a new annoyance: You cannot set up ecobill to use an e-mail address other than the comcast.net address associated with your account.
Since I never use an ISP provided e-mail address, I find this to be rather annoying. I really don't want to go through the hassle of setting up a new account in my mail reader to get one message a month. I don't want to forward all e-mails from the one account to my personal addresses. comcast.net is too vulnerable to dictionary attacks, and I don't want to deal with the spam.
I wasted an hour waiting for a customer service representative on Tuesday morning trying to figure out what my username and password for comcast.net are. The foreign representative couldn't help me, and I had to be transferred to a stateside supervisor who informed me that they couldn't change the e-mail address that the ecobill notice was sent to.
The last Ecobill e-mail notice I received was dated 9/21/09.
Bad service? That's Comcastic!
