Paul Mischler (misch) wrote,
Paul Mischler

Gotta love Vizio.

I'm on the phone with Vizio customer support, trying to deal with a faulty Blu-Ray player that I bought.  "For technical support, press 1"

So, I press 1.

Listen to the hours they are open, listen to the support website address.

Menu options from there:
2: Assistance with Vizio TV
3. Assistance with VIA internet connected TV
4. For Status tracking of a previous sales order
5. Vizio branded router

Note: no actual selection for assistance with Blu-ray player.

PROTIP: The correct support option for Blu-Ray players is "3: Assistance with VIA internet connected TV"

But I will give the Vizio customer support agents credit for being VERY polite and prompt and friendly and helpful in assisting me in getting this POS replaced.

And that figures... just as I'm about to get this shiat finished up, the phone dies on me. WTF.

And I called back and got the same person.  That's pure luck. Jeff, if you read this, THANK YOU!

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